Refund Policy

Last Updated: November 16, 2025

This Refund Policy applies to all credit purchases made on Turbo 3D (trb3d.com). Please read this policy carefully before making a purchase.

1. General Refund Policy

1.1 No Refunds

All credit purchases on Turbo 3D are final and non-refundable. By purchasing credits, you acknowledge and agree that:

  • Credits are digital goods delivered immediately upon purchase
  • Refunds are not provided for unused credits
  • Refunds are not provided for dissatisfaction with generated 3D models
  • You are responsible for understanding the Service before making a purchase

1.2 Why No Refunds?

  • Credits are instantly delivered to your account upon successful payment
  • You can use free trial credits to test the Service before purchasing
  • We provide weekly and monthly free credits to help you evaluate the Service
  • Our pricing and credit consumption rates are clearly displayed before purchase

2. Exceptional Circumstances

While our general policy is no refunds, we may consider refund requests in the following exceptional circumstances:

2.1 Technical Errors

If a technical error on our part results in:

  • Duplicate charges (you were charged twice for the same purchase)
  • Credits not added to your account after successful payment
  • Overcharging (you were charged more than the displayed price)

2.2 Service Failure

If the Service fails to deliver the core functionality due to:

  • Complete inability to process conversions after credit purchase (not isolated failures)
  • Prolonged Service outage preventing you from using purchased credits (48+ hours)

2.3 Unused Credits

If you:

  • Purchased credits but have not used any of them
  • Contact us within 7 days of purchase
  • Provide a valid reason for requesting a refund

Note: This is evaluated on a case-by-case basis and is not guaranteed. Partial refunds are not provided for partially used credits.

3. What We Do NOT Refund

Refunds will NOT be provided for:

3.1 Quality or Satisfaction

  • Dissatisfaction with the quality of generated 3D models
  • Models not meeting your specific expectations or requirements
  • Results varying based on input image quality or complexity

3.2 User Error

  • Uploading incorrect or low-quality images
  • Misunderstanding how the Service works
  • Not reading instructions or FAQs before use

3.3 Changed Mind

  • Simply changing your mind after purchase
  • No longer needing the Service
  • Finding an alternative service

3.4 Account Issues

  • Account suspension or termination due to Terms of Service violations
  • Voluntary account deletion (all unused credits are forfeited)
  • Inability to access your account due to forgotten credentials (contact support)

3.5 Partial Use

  • Requesting a refund after using some (but not all) of your credits
  • Requesting a refund for “leftover” credits after using the Service

3.6 Free Credits

  • Free trial credits
  • Weekly or monthly promotional credits
  • Any credits not purchased with real money

4. How to Request a Refund

If you believe you qualify for a refund under Section 2 (Exceptional Circumstances), follow these steps:

4.1 Contact Us

Email us at [email protected] with:

  • Subject: Refund Request – [Your Email/Username]
  • Transaction ID or Payment Receipt
  • Date of Purchase
  • Amount Paid
  • Reason for Refund Request (be specific and detailed)
  • Supporting Evidence (screenshots, error messages, etc., if applicable)

4.2 Review Process

  • We will review your request within 48-72 hours
  • We may ask for additional information or clarification
  • Refund decisions are made at our sole discretion
  • Our decision is final

4.3 Refund Processing

If your refund is approved:

  • Refunds are processed through the original payment method (Stripe, PayPal, or Polar.sh)
  • Processing time: 5-10 business days (may vary by payment provider)
  • Unused credits will be removed from your account
  • You will receive a confirmation email once the refund is processed

5. Chargebacks and Disputes

5.1 Contact Us First

Before initiating a chargeback or payment dispute, please contact us at [email protected]. We are committed to resolving issues fairly and promptly.

5.2 Chargeback Consequences

If you file a chargeback or payment dispute without contacting us:

  • Your account will be immediately suspended pending investigation
  • We may provide evidence to your payment provider that the Service was delivered
  • If the chargeback is found to be unjustified, your account may be permanently terminated
  • You may be held liable for chargeback fees and legal costs

5.3 Fraudulent Disputes

Filing fraudulent chargebacks for delivered digital goods may:

  • Result in permanent account termination
  • Be reported to payment processors and fraud prevention services
  • Lead to legal action

6. Credit Expiration and Forfeiture

6.1 No Expiration

Credits do not expire as long as your account remains active.

6.2 Account Deletion

If you delete your account:

  • All unused credits are immediately forfeited
  • No refunds are provided for forfeited credits
  • This action is irreversible

6.3 Account Termination (Violations)

If we terminate your account due to Terms of Service violations:

  • All unused credits are forfeited
  • No refunds are provided

7. Payment Provider Policies

7.1 Third-Party Terms

Purchases are processed through:

  • Stripe (https://stripe.com/legal)
  • PayPal (https://www.paypal.com/legal)
  • Polar.sh (https://polar.sh/legal)

You are also subject to their terms and refund policies.

7.2 Payment Issues

For payment-related issues (failed transactions, billing errors):

8. Fair Use and Abuse Prevention

8.1 Refund Abuse

We monitor for refund abuse, including:

  • Repeated refund requests
  • Using the Service extensively and then requesting refunds
  • Requesting refunds after account deletion and re-registration

8.2 Consequences

Refund abuse may result in:

  • Denial of current and future refund requests
  • Account suspension or termination
  • Being banned from the Service

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance.

We recommend reviewing this policy before each purchase.

10. Contact Us

For refund inquiries, payment issues, or questions about this policy:

Email: [email protected]
Website: https://trb3d.com
Response Time: 48-72 hours

Summary

✅ All purchases are final and non-refundable
✅ Free credits available for testing the Service
✅ Exceptional circumstances may be considered on a case-by-case basis
✅ Contact us before initiating chargebacks
✅ Credits do not expire but are forfeited upon account deletion

By purchasing credits on Turbo 3D, you acknowledge that you have read, understood, and agree to this Refund Policy.

Thank you for using Turbo 3D!