Last Updated: November 16, 2025
Turbo 3D (“we,” “us,” “our”) operates trb3d.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI-powered image-to-3D model conversion service.
By using Turbo 3D, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
When you create an account or use our Service, we collect:
- Email address (for account creation, login, and communication)
- Name (if provided)
- Payment information (processed securely through third-party payment processors: Stripe, PayPal, and Polar.sh)
- Account credentials (encrypted password)
1.2 Usage Information
We automatically collect:
- IP address and approximate geographic location
- Device information (browser type, operating system, device identifiers)
- Usage data (credit balance, transaction history, conversion history, service usage patterns)
- Log data (access times, pages viewed, time spent on pages)
1.3 Uploaded Content
- Images you upload for 3D model conversion
- Generated 3D models and conversion parameters
- Metadata associated with your uploads
1.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site traffic and usage patterns
- Improve user experience
We use Google Analytics and similar analytics services to monitor and analyze Service usage.
2. How We Use Your Information
2.1 Service Provision
- Process your image-to-3D model conversions
- Manage your account and credit balance
- Process payments and transactions
- Provide customer support
- Send service-related notifications
2.2 Service Improvement
- Analyze usage patterns to enhance Service quality
- Develop new features and functionality
- Optimize user experience and performance
- Prevent fraud and ensure security
2.3 Communication
- Respond to your inquiries and support requests
- Send important updates about the Service
- Notify you of changes to our policies (with your consent, send promotional materials)
2.4 Legal Compliance
- Comply with applicable laws and regulations
- Enforce our Terms of Service
- Protect our rights and prevent misuse
3. Image Processing and Storage
🔒 Important Information About Your Images
We do NOT use your uploaded images or generated 3D models for AI training, marketing, or any purpose other than providing the Service to you.
3.1 Processing
- Images are processed using secure third-party AI service providers
- All data transmission occurs through encrypted connections (HTTPS/TLS)
- Images are temporarily stored on secure servers during processing
- Processing is fully automated—no human access to your images
3.2 Storage Duration
- Uploaded images and generated 3D models are stored for a reasonable period to allow you to download your content
- Storage duration may vary based on system requirements and server capacity
- We reserve the right to delete files after a reasonable period
- You can request deletion of your content at any time by contacting us
3.3 No Human Review
- Your images are never viewed, accessed, or reviewed by our staff
- All processing is performed by automated AI systems
- We maintain strict internal policies prohibiting unauthorized access
4. How We Share Your Information
We do NOT sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service:
- Payment processors (Stripe, PayPal, Polar.sh) for payment processing
- AI service providers for image-to-3D conversion
- Cloud hosting providers for infrastructure and storage
- Analytics providers (Google Analytics) for usage analysis
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from public authorities
- Enforce our Terms of Service and other agreements
- Protect our rights, property, safety, or that of our users or the public
- Prevent fraud, security issues, or illegal activities
4.3 Business Transfers
If Turb3D is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (HTTPS/TLS) for all data transmission
- Encryption at rest for sensitive data storage
- Secure authentication with encrypted password storage
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Secure payment processing through PCI-DSS compliant providers
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide the Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Account Data: Retained while your account is active and for a reasonable period afterward for legal and operational purposes.
Uploaded Content: May be deleted after a reasonable period or upon your request.
Transaction Records: Retained as required by applicable laws (typically 7-10 years for financial records).
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
7.2 Deletion
- Request deletion of your account and associated personal information
- Note: We may retain certain information as required by law or for legitimate business purposes
7.3 Data Portability
- Request a copy of your data in a structured, machine-readable format
7.4 Objection and Restriction
- Object to processing of your personal information
- Request restriction of processing in certain circumstances
7.5 Withdraw Consent
- Withdraw consent for optional data processing (e.g., marketing communications)
7.6 Do Not Sell My Personal Information
- We do NOT sell your personal information to third parties
To exercise these rights, contact us at [email protected]
8. Regional Privacy Rights
8.1 European Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland:
- Legal basis for processing: Consent, contract performance, legitimate interests, or legal compliance
- Data transfers: Your data may be transferred to countries outside the EEA. We ensure appropriate safeguards are in place
- Right to lodge a complaint: You may file a complaint with your local data protection authority
8.2 California Users (CCPA/CPRA)
If you are a California resident:
- You have the right to know what personal information we collect, use, and disclose
- You have the right to request deletion of your personal information
- You have the right to opt-out of the “sale” of personal information (we do not sell your information)
- You have the right to non-discrimination for exercising your privacy rights
California users: Contact us at [email protected] to exercise your rights.
8.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate.
9. Children’s Privacy
Turb3D is intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at [email protected]. We will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
Our servers are located in the European Union (Germany), and we work with service providers globally. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
12. Cookies and Tracking
12.1 Types of Cookies We Use
- Essential cookies: Required for Service functionality (login, security)
- Analytics cookies: Help us understand how users interact with the Service
- Preference cookies: Remember your settings and preferences
12.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may limit Service functionality.
For more information, see our Cookie Policy (if applicable) or refer to your browser’s help documentation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notice of Changes: We will notify you of material changes by:
- Posting the updated policy on this page with a new “Last Updated” date
- Sending an email notification (if you have an account)
- Displaying a prominent notice on the Service
Your Continued Use: Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://trb3d.com
Service Name: Turb3D
Response Time: We will respond to your inquiry within 48-72 hours.
15. Data Protection Officer
For GDPR-related inquiries, you may contact our data protection representative at [email protected].
By using Turb3D, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.